Refund Policy

Last updated 21 September 2026

Plain terms for how payment, cancellation and refunds work. Anything agreed in a signed engagement letter overrides this page.

The free audit call costs nothing

The introductory call is genuinely free. There's no charge, no obligation, and nothing to cancel. If you need to rearrange, use the link in your confirmation email or just reply to it.

One-off projects

Deposit

Project work typically begins with a 50% deposit, with the balance due on delivery. The deposit reserves your slot and covers work done up front.

If you cancel

• Before work starts: the deposit is refunded in full.
• After work starts: you're charged for work completed to that point; anything beyond that is refunded.
• After delivery: the fee isn't refundable, but see the satisfaction guarantee below.

Satisfaction guarantee

If a delivered dashboard or report doesn't do what was agreed in the scope, tell me within 14 days and I'll fix it at no charge. If it still can't be made to meet the agreed scope, I'll refund the portion relating to that deliverable.

This covers work not matching what was agreed. It doesn't cover a change of mind about what you wanted, or new requirements that weren't in the original scope — those are handled as additional work.

Monthly reporting retainers

• Billed monthly in advance.
• Cancel any time with 14 days' notice before your next billing date.
• Cancelling partway through a paid month: that month is completed and not pro-rated, since the work is already scheduled.
• No minimum term and no cancellation fee.

Hourly work

Billed in arrears for time actually worked. Because you only pay after the work exists, hourly engagements aren't refundable — but if you think an invoice is wrong, raise it within 14 days and I'll review it.

Who to contact

Asking for a refund

Email hello@clarkedataco.com with your invoice number and what went wrong. I'll respond within 5 business days. Approved refunds go back to the original payment method within 10 business days.

If something goes wrong

If you're unhappy, please contact me before disputing a charge with your bank. Most problems are a misunderstanding about scope and can be sorted out quickly and directly.